FAQs

My order says (pre-order) when will it ship?

Order that have pre-order marked on them will ship with 2 to 3 weeks, there will be a specific date on it. If we can ship earlier than the specified dates, we will send an email to confirm shipment of orders

 

Do you have a physical store?



We do not have a physical store. All orders and transactions are made online via our website

 


I have not received my order, what do I do?


All orders are shipped with a tracking number which will be emailed to you, please use the tracking number to check for update on where the order is up to. Orders sent via royal mail takes a 1 to 3 working days for UK orders and minimum of 5 working days for international orders. You can track the items via the email sent to you or contact us at info@etunobrand.com and we will be happy to help you

 

 

Something is wrong with my order.

Please email us at info@etunobrand.com with your name and order number before sending the item back to us and we will be happy to help you

 

 

 

I placed an order online but have not received a confirmation email



There might be delays in emails getting to you, however, if after 24hours you still haven’t received any confirmation and it’s also not in your junk/spam folder, Please send us an email at info@etunobrand.com with your name and order number

 

 

I am not sure how much the item will cost in my local currency as an international customer

You can change the currency using the currency icon on the top right-hand side on the screen.

 

 

I need my order by a specific day, will this be possible?



Please send an email to info@etunbrand.com before placing the order and we will be happy to help.

 

 

 

Does Etuno brand make custom orders?

Yes please use this form to contact us or send an email to info@etunobrand.com 

 

EXCHANGES & STORE CREDIT

 

 How Do I return or exchange my order?

Please read Our policy here
Can I return my items for a refund?

We unfortunately do not accept refunds, however, we can refund the cost of the item for a store credit

 

SHIPPING

 
I am an international buyer, what is the cost of shipping outside the UK

Please read our shipping policy here
How Long will it take to process and ship my order?

Please read our Shipping Policy here