FAQs
My order says (pre-order) when will it ship?Order that have pre-order marked on them will ship with 2 to 3 weeks, there will be a specific date on it. If we can ship earlier than the specified dates, we will send an email to confirm shipment of orders |
Do you have a physical store?
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Something is wrong with my order.
Please email us at info@etunobrand.com with your name and order number before sending the item back to us and we will be happy to help you
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I placed an order online but have not received a confirmation emailThere might be delays in emails getting to you, however, if after 24hours you still haven’t received any confirmation and it’s also not in your junk/spam folder, Please send us an email at info@etunobrand.com with your name and order number |
I am not sure how much the item will cost in my local currency as an international customerYou can change the currency using the currency icon on the top right-hand side on the screen. |
I need my order by a specific day, will this be possible?Please send an email to info@etunbrand.com before placing the order and we will be happy to help.
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Does Etuno brand make custom orders? |
EXCHANGES & STORE CREDIT |
How Do I return or exchange my order? |
Can I return my items for a refund? We unfortunately do not accept refunds, however, we can refund the cost of the item for a store credit |
SHIPPING
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I am an international buyer, what is the cost of shipping outside the UK Please read our shipping policy here |
How Long will it take to process and ship my order? Please read our Shipping Policy here |