All UK and US orders over £150 qualify for free shipping.

Orders are dispatched from the United Kingdom and Nigeria, depending on where stock is available.



UK Delivery Time and Cost

FREE for orders over £150 (Special Offer only)
Standard UK Delivery – (Delivered within 3-7 working days) 4.99 -7.99
Items are dispatched via DHL

Deliveries are made within 3-10 working days (excluding bank holidays) after you place your order. Please note that weekends and Bank Holidays are non-working days.

Order tracking will be available and will be sent to you via an email which informs you that the order has left us.


US Delivery Time and Cost

FREE for orders over $150/£120 (Delivered within 7 working days)
Standard Shipping: Delivered within 7-15 working days- from $13/£10.99 to $24/£18.99
Express Shipping: Delivered within 3-5 working days) via DHL $27/£22.50
Order tracking will be available and will be sent to you via an email which informs you that the order has left us. You can expect this dispatch email to reach you up to 4 working days from placing your order (depending on your selection of delivery type).

    Your order can be delivered anytime between 8am and 6pm and a signature will be required on receipt. If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you on what action to take to receive your order.


    INTERNATIONAL DELIVERIES

    International orders are dispatched via DHL and tracking numbers will be available on order shipment.

    Shipping prices are applicable to all orders under $150/£120  This is to supplement the charges incurred from reputable delivery companies. These prices ensure that your product is delivered to you safely and on time.

    * *Shipping times provided are an estimate and are applicable to orders placed before 12pm (GMT/BST) Monday to Friday. Orders placed after 12pm (GMT/BST) Monday to Friday will be dispatched the following working day; orders placed after 12pm (GMT/BST) on Fridays will dispatched the following Monday.



    RETURN AND EXCHANGE POLICY

    If you are not completely satisfied with your purchase simply send the item to us in its original unused condition for an exchange or store credit only. We do not offer refunds.

    For returns and exchanges, please send an email to info@etunobrand.com


    IMPORTANT:

    Only unused items will be accepted for exchanges (Please return items in their original condition.

    The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.


    We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.



    We reserve the right to withhold exchange if goods are not returned in their original condition and/or if our goods have been damaged after point of sale.

    Shipping fees are non-refundable!!!





    Still have a question/query or concern? Please send an email to info@etunobrand.com and we will try our best to assist you.